Client Services Analyst

  • Full Time
  • Remote

Website Solairus Aviation

Description

This position is responsible for supporting the Client Services department with various analytical projects and process management.

Essential Duties

  • Setup and manage scheduled meeting events and conference calls
  • Facilitating internal processes, both within the team and cross-functionally, including bonus requests
  • Creating Team Sheets for new accounts or accounts with transition, in coordination with Marketing
  • Handle or assist with project requests from both the Client Services team and Executive team

Reporting:

  • Maintain fleet information tracking databases and spreadsheets
  • Client Relations Spread Sheet
  • Tracking and monitoring industry survey information and distributing information appropriately
  • Bonus requests spreadsheet
  • Bonus and salary history (needs to be automated) – Working with Valerie Deitrick and Mark Dennen to have it on the Client Portal
  • Workload Reports – Avianis/Mandar/Mark Dennen/ Brian Moss
  • Perform account-related research and generate reports – Reviewing account-related reports with the CSDs and Executive Assistants to ensure they are still necessary reports
  • Recurring and on-demand reporting needs, including crew workload reports and various aircraft utilization reporting
  • Workload reports
  • Recurring monthly/quarterly statistics reports

Proposals:

  • Support the Executive Management team in developing proposals, researching hangar costs and availability
  • Gather hangar and fuel quotes as requested (usually CROs and CSDs)
  • Must be able to create and maintain relationships with FBOs and hangar owners
  • Bargain fuel cost – tenant vs. contract
  • Request and obtain draft hangar leases and agreement, request changes as necessary

 

Systems administration and oversight, including Salesforce, and SharePoint:

  • Salesforce- Maintaining account information to include:
    • Addition of new employees/crew members and removal of terminated employees/crew
    • Update for internal transitions (CSD, CRO, FC, CAS)
    • Logging appropriate account communication to include communication with CRO, client, and CSD for historic reference
    • Log all account-related tasks
    • Ensure service agreements, dry lease agreements, and hangar contracts are stored properly in each account
    • Add current versions of recurring reports in each account as well as team sheets if applicable
  • SharePoint – organization of both the CS SharePoint and the CS site on the Airway. Keeping files organized and easy to access
    • Ensuring accurate information is referenced in Solairus 101/Airway and in CS SharePoint
    • Update team notes on the homepage and review for old info to be removed
    • Export the new Salesforce version of Master Fleet List and save it in a centralized location in Admin SharePoint
  • Microsoft teams – keep files and spreadsheets organized

 

Minimum Qualifications

  • Highly detail oriented; ability to meet deadlines and possess effective problem-solving skills
  • Must be flexible and can adapt to changes in a growing company
  • Excellent communication and interpersonal skills
  • Ability to operate independently with minimal supervision
  • Aviation experience is preferred but not required
  • Experience in Salesforce, Taleo, and/or SharePoint is preferred, but not required
  • Must have a strong work ethic, be reliable, and have a professional and positive attitude

Salary will be paid on an hourly basis. Range of $50,000-$65,000 with overtime eligibility.

 


Why work with Solairus?

 Solairus is a private aviation services company assisting aircraft owners with the safe, reliable, and efficient management and operation of their aircraft. Headquartered in the beautiful California Wine Country, Solairus Aviation is a destination employer offering nationwide operating bases, a stimulating work environment, and an array of modern benefits to employees. From a generous 401K matching structure to employee wellness programs and top-notch health benefits, Solairus firmly believes our team members are our greatest asset and we are committed to providing an exceptional employment experience.

Solairus Aviation embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be!

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